Let no support question go unanswered! Give your staff access to the very best in technical support for a concise flat rate.
We've seen it all before: A user is suffering from a relatively simple yet annoying issue on their workstation, but in order to get support for it they need to get permission from their supervisor who needs to go to their supervisor who needs to check with accounting… and et cetera. A quick phone call would resolve the issue and improve the user's productivity but it all gets halted by red tape in order to prevent a surprise technical support bill.
With the Simplitfy® 24 x 7 Remote Help Desk Support, you get unlimited flat-rate day and night technical support
When your staff can get the support they need without worrying about racking up a hefty bill, IT issues get resolved much quicker and everybody can get back to work faster. No IT question is too small for the Simplitfy® Help Desk.
You and your staff will be given a special support number to call 24-hours a day for remote support for issues and questions. Because most issues can be solved remotely, we can keep our costs down by eliminating travel expenses. Of course, we have agreements available for on-site work as well.
Get the support you need for the applications that run your world.
With the Simplitfy® 24 x 7 Help Desk, getting help and answers for common productivity applications like Microsoft Word, Outlook, and Excel is just a phone call away. Issue troubleshooting and remediation, active directory administration, and even support for your workstation-connected peripheral hardware is supported.
Our Help Desk consists of experienced level 2 or higher technicians with a wide-range of technical knowledge and expertise, who are dedicated to solving your support issues quickly in order to keep you and your employees up and running with minimal downtime. If an issue requires escalation or an on-site visit, on-site support and escalated technical consulting is available (additional fees may apply depending on your agreement).