Simplitfy® Technical Support

We Make It Easy

Over the years we have listened to our clients and built several ways to ask for help, so you can reach us the way that suits you best.

Client Portal

Open, track and update tickets any time in the Simplitfy Client Portal. Sign in with your username and password, or with your Microsoft or Google account. It’s the fastest way to send screenshots and details, and you can follow progress in real time.

Phone

Call 561-425-6100 to speak with our help desk. For urgent issues, such as a system outage, a suspected security incident or an entire office unable to work, please call rather than email.

Email

Email help@simplitfy.com with a description of the problem, the affected user and device, and any error messages. A ticket is created automatically.

Remote Support Session

If a technician gives you a session code, enter it on our remote support page so they can connect securely to your computer.

Think You Clicked Something Suspicious?

Disconnect the device from the network (unplug the cable or turn off Wi-Fi), do not enter any passwords, and call us right away at 561-425-6100. Reporting quickly makes a big difference.