An Extension of Your IT Team
Many organizations have a capable internal IT person or team who is stretched thin: hundreds of users, projects piling up, security expectations rising and nobody covering nights and vacations. Co-managed IT adds Simplitfy behind them. They stay in charge; we provide the tools, people and coverage they don’t have.
What Co-Managed IT Can Include
- Our tool stack: RMM, patching, IT documentation and ticketing your team can use alongside ours
- 24/7 security: EDR, MDR and SOC monitoring across every device
- Help desk overflow and after-hours coverage, so your team can focus on projects
- Backup and disaster recovery monitored and tested by our NOC
- Project support for migrations, network refreshes, Microsoft 365 and Azure
- Strategic guidance and documentation for audits and cyber insurance
Built Around How You Work
Every in-house team is different, so you decide the split. The three setups we see most:
- We run the help desk, your team takes the heavy lifting. We answer day-to-day user requests so your team can focus on infrastructure, applications and projects.
- We take the heavy lifting, your team runs the help desk. Your team stays close to users while we handle security, servers, networks, migrations and escalations.
- Your team uses our tools, and we’re there when you need us. You get our RMM, ticketing, documentation and 24/7 security, and we step in for projects, vacations, after hours or anything that needs another set of hands.
You can change the split as you grow, and we adjust with you.
Who It Is For
Colleges, hotels and resorts, attractions and venues, healthcare groups and growing companies with internal IT staff all use co-managed IT to scale without adding headcount.
Frequently Asked Questions
What is co-managed IT?
Co-managed IT is a partnership where an MSP supports an organization's internal IT staff with tools, security monitoring, help desk overflow, after-hours coverage and project help, while the internal team stays in control.
Will co-managed IT replace our IT staff?
No. Co-managed IT is designed to support and extend your internal team, not replace it.
Can we use your tools?
Yes. Co-managed clients can share our RMM, ticketing and IT documentation platforms with their internal team.
How do you split the work with our IT team?
It depends on what fits. Some clients have us run the help desk while their team handles the big projects, some hand us the heavy lifting while their team runs the help desk, and some use our tools and 24/7 security and call us in whenever they need us.
Can we change the arrangement later?
Yes. You can change the split as you grow or as your team changes, and we adjust with you.
What is the difference between co-managed and fully managed IT?
With fully managed IT, Simplitfy is your entire IT department. With co-managed IT, your internal IT person or team stays in place and we add to it.
How is co-managed IT priced?
It depends on which responsibilities we take on and how many users and devices are covered. We'll give you a clear quote after a short assessment.
Last updated November 2026