Managed IT & Help Desk

IT Documentation

Knowledge That Doesn’t Live in One Person’s Head

When the person who “knows how everything works” is on vacation or leaves, businesses discover how little is written down. Simplitfy documents your entire environment in a secure, structured IT documentation platform.

What We Document

  • Network diagrams, IP schemes, firewall and switch configurations
  • Servers, applications and licenses, with renewal dates
  • Credentials stored encrypted, with access logged and limited
  • Vendor contacts, contracts and support procedures
  • Standard procedures for onboarding, offboarding and recurring tasks

Why It Matters

Documentation makes support faster and more consistent, makes audits and cyber insurance questionnaires easier, and keeps your business running through staff changes. Co-managed clients can share the same platform with their internal IT team.

Questions

Frequently Asked Questions

Who can access our documentation?

Access is limited to authorized Simplitfy engineers and the people you approve, with credentials encrypted and access logged.

Last updated November 2026

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Let's Get Your IT Working for You.

Proactive managed IT and cybersecurity for South Florida businesses, from a local team that answers when you call.