Straight answers to the questions business owners ask us most. Don’t see yours? Book a Free Consultation or call 561-425-6100.
Choosing an IT Provider
What does Simplitfy do? We’re your outsourced IT department. We monitor and maintain your computers, servers, network and Microsoft 365, protect them with layered cybersecurity, back up your data, and give your team one help desk to call. You can hand us all of IT, or we can work alongside your in-house staff.
Who is Simplitfy a good fit for? Businesses with roughly 10 to 250 users that want IT handled properly without hiring a full department: professional services, healthcare practices, law firms, accounting and CPA firms, real estate and mortgage, construction and trades, hospitality, education and nonprofits.
Why do businesses switch to Simplitfy? Usually one of three reasons: their current provider is slow to respond or never follows up, they’ve outgrown a one-person IT setup and worry about security, or they want predictable billing instead of surprise invoices. We fix all three with a responsive local team, enterprise-grade security and one predictable monthly agreement. See why clients switch.
What makes you different from a break-fix computer shop? A break-fix shop gets paid when something breaks. We’re paid a flat monthly fee to keep things from breaking, so our incentive is the same as yours: fewer problems, less downtime and a secure business.
What is the difference between fully managed and co-managed IT? With fully managed IT, we are your entire IT department: help desk, monitoring, cybersecurity, backups, Microsoft 365, equipment and planning. With co-managed IT, you keep your IT person or team and we add to it in whatever way fits, and you can change the split as you grow.
Do you replace our in-house IT person? No. Many clients keep their internal IT staff and add our co-managed IT service. Some have us run the help desk while their team handles the big projects, some hand us the heavy lifting while their team runs the help desk, and some use our tools and 24/7 security and call us in whenever they need us.
Switching and Onboarding
How hard is it to switch from our current IT provider? Easier than most people expect. We handle the transition: gathering passwords and documentation, coordinating with your current provider and vendors, and deploying our tools with minimal disruption to your team.
How does onboarding work? We start with an assessment of your systems and security, document everything, deploy monitoring and protection, fix urgent risks first, and introduce your team to the help desk. Most onboardings take a few weeks and are scheduled around your business.
Will our team need training? A little, and it’s simple. We show everyone how to reach the help desk and include security awareness training so your staff can spot phishing and scams.
Can you work with our existing software vendors? Yes. We coordinate with your line-of-business software, internet, phone and copier vendors so you don’t have to be the middleman.
Pricing and Agreements
How is managed IT priced? A flat monthly rate per user, with unlimited remote support, based on the level of security and service you need. You get one predictable agreement with no surprise bills for everyday support.
What affects the monthly price? Managed IT is priced per user, and remote support is unlimited, so your team never hesitates to ask for help. The rate depends on your security and compliance requirements, servers and locations, and whether you need full management or co-managed support. We’ll give you a clear quote after a short assessment.
Is remote support really unlimited? Yes. Managed IT clients get unlimited remote support for their users. Projects, such as office moves or migrations, are quoted separately in writing.
Do you sell hardware? Yes. We source and sell IT equipment in general: computers, servers, network equipment, printers and security cameras. For network equipment like firewalls, switches and Wi-Fi access points, many clients prefer Hardware as a Service for one monthly fee.
Do you do network cabling? Yes. We handle cabling jobs for offices, from a few new drops to a full build-out, along with the network equipment that connects to it.
Do you require long-term contracts? We’ll walk you through agreement options during your consultation. Our goal is to earn your business every month.
Is the consultation really free? Yes. Book a 30-minute call and we’ll review your situation and your biggest risks with no obligation.
Do you offer nonprofit pricing? Yes. Registered nonprofits receive a substantially lower per-user rate, and we resell Microsoft’s nonprofit licensing to organizations that qualify. See IT for nonprofits.
Do you have a referral program? Yes. Our Ambassador Circle pays a 5% commission on the monthly recurring revenue of businesses you refer, paid monthly once the client signs and pays.
Service Area
Where is Simplitfy located? Our office is at 707 Lucerne Avenue, Lake Worth Beach, FL 33460, in the heart of Palm Beach County, where we’ve served businesses since 2014.
What areas do you serve? Palm Beach County is our home base, including West Palm Beach, Boca Raton, Delray Beach, Boynton Beach, Jupiter, Palm Beach Gardens, Wellington and Lake Worth Beach. We also serve Broward and Miami-Dade counties and the Treasure Coast (Martin and St. Lucie counties, including Stuart and Port St. Lucie). See all service areas.
Do you work with businesses outside Florida? Yes. Our help desk, monitoring, Microsoft 365 management and cybersecurity services are delivered remotely, so we support businesses anywhere in the United States. On-site work outside South Florida is arranged case by case.
Do you come on-site? Yes. For clients in South Florida we provide on-site support for installations, network work and issues that can’t be solved remotely. Most problems are fixed faster remotely, often while you’re still on the phone.
Getting Support
How do I open a support ticket? Existing clients can open and track tickets in the Client Portal, email help@simplitfy.com, call 561-425-6100, or use the chat on this website.
How quickly do you respond to support requests? Most help desk requests are handled remotely the same day, often within minutes. Critical issues such as outages or security incidents get immediate attention, 24/7.
Can I message you on WhatsApp? Yes. Message us on WhatsApp at 561-425-6101 with questions about our services. Existing clients with a support issue should use the Client Portal, email help@simplitfy.com or call 561-425-6100 so the request is tracked as a ticket.
How do I pay my invoice? Pay online anytime through our secure payment portal. It’s also linked at the top of every page under Pay Invoice. Questions about a bill? Call 561-425-6100.
What should I include in a ticket? Who is affected, what you were doing, any error messages or screenshots, and how urgent it is. The more detail, the faster we can help.
What counts as urgent? A system outage, a suspected security incident, or an entire office unable to work. Please call 561-425-6100 for urgent issues rather than emailing.
Do you offer after-hours support? Yes. Security monitoring runs 24/7, and our help desk covers urgent after-hours issues for clients.
I think I clicked something suspicious. What do I do? Disconnect the device from the network (unplug the cable or turn off Wi-Fi), don’t enter any passwords, and call us right away at 561-425-6100.
Security and Compliance
What cybersecurity is included? Layered protection: endpoint detection and response (EDR), 24/7 security operations center (SOC) monitoring, cloud detection and response for Microsoft 365, email security, multi-factor authentication, backups and employee training. See cybersecurity services.
Are small businesses really targets? Yes. Attackers target small and midsize businesses precisely because they often lack dedicated security. A single phishing email or ransomware attack can stop a business for days. Prevention costs far less than recovery.
Can you help with cyber insurance? Yes. We implement the controls insurers require, such as MFA, EDR and backups, and help with questionnaires and documentation. See cyber insurance readiness.
Can you help with HIPAA and other compliance requirements? Yes. We help healthcare practices and other regulated businesses put the technical safeguards, documentation and policies in place that frameworks like HIPAA expect. See healthcare IT.
Do you manage Microsoft 365? Yes. We set up, secure and manage Microsoft 365, including licensing, email, Teams, SharePoint and OneDrive, and we can migrate you from other email systems. See Cloud & Microsoft 365.
Do you back up our data? Yes. We back up servers, computers and Microsoft 365 or Google Workspace, and test that backups can actually be restored. See backup and disaster recovery.
Do you offer penetration testing? Yes. See penetration testing.
Ready to Talk?
Tell us what’s slowing your business down. Book a Free Consultation, call 561-425-6100 or send us a message.
Last updated November 2026