Help the Moment Something Breaks
When a computer will not start, a password expires or email stops syncing, your employee is not working. Our help desk gets them back to work fast, usually remotely within minutes, without waiting for a technician to drive over.
How It Works
- Contact us your way: phone, email or our Client Portal
- Remote fixes: our technicians connect securely to the device, with the user’s permission, and resolve most issues in a single session
- On-site when needed: our field engineers are local to Palm Beach County and cover Broward, Miami-Dade and the Treasure Coast
- Around-the-clock coverage for critical systems, so after-hours outages get attention
- Every request tracked in our ticketing system, so nothing falls through the cracks and you can see trends
Fewer Tickets Over Time
The best help desk ticket is the one that never needs to be opened. Because we also monitor and maintain your systems proactively, recurring problems get fixed at the root instead of patched over and over.
Questions
Frequently Asked Questions
How do I get IT support from Simplitfy?
Call 561-425-6100, email our support team, or open a ticket in the Simplitfy Client Portal. Most issues are resolved remotely within the same session.
Do you offer 24/7 IT support?
Yes. Simplitfy monitors systems around the clock and provides after-hours response for critical issues.
Last updated November 2026