Stop Chasing Support Lines
Internet provider down? Copier jammed? Line-of-business software throwing errors after an update? Without vendor management, someone on your team spends hours on hold, repeating the same story to different people. With Simplitfy, you make one call. We open the ticket, speak the vendor’s technical language, escalate when needed and follow through until it is fixed.
What We Manage
- Internet and connectivity providers: outages, speed issues, circuit upgrades and failover
- Phone and VoIP carriers: number porting, call routing and service problems
- Software vendors: practice management, accounting, EMR, CRM and industry applications
- Hardware vendors and warranties: repairs, replacements and RMAs
- Copier and printer companies: service calls and supply issues
- Renewals and contracts: we track renewal dates and help you avoid auto-renewals at the wrong price
Better Outcomes, Less Time
Vendors respond differently to a technician who has already gathered logs, ruled out the obvious and knows how to escalate. Problems get solved faster, and your staff stay focused on their real jobs.
Frequently Asked Questions
What is IT vendor management?
IT vendor management means your IT provider acts as the single point of contact for all of your technology vendors, handling support tickets, escalations, renewals and coordination on your behalf.
Do you charge extra for vendor management?
Vendor management is included in Simplitfy's managed IT plans.
Last updated November 2026