Before you hire a computer consultant, it is important that you interview them first so that you will have an idea as to how they can perform under different situations. Here are some of the questions you should be asking them:
- Do they answer their phones live or do you always have to leave a voice mail and wait for someone to call you back?
- Do they consistently (and proactively) offer new ways to improve your network’s performance, or do they wait until you have a problem to make recommendations?
- Do they guarantee to complete projects on time and on budget?
- Do they provide you with a weekly report that shows all the updates, security patches, and status of every machine on your network?
- Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
- Do they have a plan for how your data could be restored FAST and/or enable you to work from a remote location?
Related service
Managed IT & Help Desk →
Proactive monitoring, maintenance and a responsive help desk, with every system documented and every vendor managed.
What Clients Say
“They keep things running and minimize our downtime. And, they have exceeded my expectations by volunteering to research options and intermediate with other players in our overall IT & Communications world, like calling internet providers to get bids for us - saving me much hassle & stress.”