How to Switch to VoIP for Your Business

How to Switch to Voice Over Ip for West Palm Beach Businesses, From a Local Team

Simplitfy has supported West Palm Beach and Palm Beach County businesses since 2014. As the county seat and the business center of Palm Beach County, West Palm Beach has a high concentration of firms handling sensitive client data.

On-site coverage

A short drive from our Lake Worth Beach office, so on-site visits are routine

Who we help

Law firms, financial and wealth management offices, healthcare practices, nonprofits and professional services

How it's priced

One flat monthly rate per user, with unlimited remote support

What's Included With VoIP & Internet Services

Switching to VoIP, Step by Step

1. Review your current setup. Numbers, lines, call flows, contracts and any equipment that uses phone lines, such as fax or alarms.

2. Check your network. We test internet capacity and quality and configure your firewall and switches to prioritize voice traffic.

3. Design call flows. Auto attendant, ring groups, hours, voicemail and after-hours routing.

4. Choose phones and apps. Desk phones, softphones on computers and mobile apps.

5. Port your numbers. We handle the paperwork with your current carrier.

6. Go live and train. A planned cutover and short training so staff are comfortable on day one.

Why Businesses Switch

Keep working from anywhere with your business number
Calls forward automatically during storms or office closures
Easier changes without a technician visit
Clear monthly costs

Learn more about VoIP phone systems and business communication.

The Technical Side

Technical checklist for a VoIP switch:

Bandwidth and quality testing: upload speed, latency, jitter and packet loss measured before go-live
Firewall settings: SIP ALG disabled where it causes problems, and Quality of Service rules for voice
Voice VLAN and PoE switches for desk phones
Number porting: Letter of Authorization and a recent carrier bill matched exactly to avoid rejections, with a scheduled port date
E911: service addresses registered for each location and remote user
Failover: call forwarding rules to cell phones or another site if the internet drops

Talk to a Local Team

Simplitfy has supported West Palm Beach businesses from our Lake Worth Beach office since 2014. Book a free 30-minute consultation or call 561-425-6100.

How to Switch to Voice Over Ip in West Palm Beach: Common Questions

Can we keep our existing phone numbers?

In most cases, yes. Numbers are ported from your current carrier to the new VoIP service.

Is our internet good enough for VoIP?

We test your connection and network. Many offices need only minor changes, such as quality-of-service settings, and some benefit from a backup internet line.

How long does a VoIP switch take?

Number porting depends on the carrier. We plan the timeline so there is minimal disruption to calls.

Can staff answer calls on their cell phones?

Yes. VoIP apps let staff use their business number on mobile phones and laptops.

What do we need to port our numbers?

Usually a recent bill from your current carrier, the account number and PIN, and a signed Letter of Authorization. The name and address must match the carrier's records exactly, so we verify them first.

Should we cancel our old phone service before switching?

No. Keep it active until the port completes and the new system is working. Canceling early can cause you to lose your numbers.

How to Switch to Voice Over IP West Palm Beach