Microsoft Keeps It Running. You Are Responsible for Keeping It Safe.
Microsoft guarantees its service stays online, not that your data can be recovered. Its built-in retention is limited, and it won’t save you from accidental deletion past the retention window, a departed employee’s mailbox, a ransomware-encrypted OneDrive or a misconfigured identity tenant. Microsoft calls this the shared responsibility model.
What We Back Up
- Exchange Online mailboxes, calendars and contacts
- OneDrive files for every user
- SharePoint sites and document libraries
- Microsoft Teams chats, channels and files
- Entra ID (Azure AD): users, groups, roles, conditional access policies and app registrations
Why Entra ID Matters
Entra ID is the front door to everything in Microsoft 365. If a compromised admin, a bad script or an attacker deletes users or changes security policies, restoring your identity configuration quickly is the difference between an hour of disruption and days of rebuilding.
Fast, Granular Recovery
Restore a single email, a folder, a whole mailbox or a full site, to a point in time before the problem. Backups run automatically several times a day, are stored independently of Microsoft and are monitored by our team.
Frequently Asked Questions
Doesn't Microsoft back up my Microsoft 365 data?
Microsoft provides service availability and limited retention, not full backup. Deleted items, departed users' data and ransomware-encrypted files can be lost once retention windows pass. A separate backup protects against that.
Why back up Entra ID?
Entra ID holds your users, groups and security policies. Backing it up lets you restore identity settings quickly after accidental changes, a compromised admin account or an attack.
Last updated November 2026