Before you sign up with any Technical Support South Florida provider, make sure you know what kind of service your company needs. There are different types of technical support that can be given to you. Pick one that best fits your requirements.
- Time and material – This type of support is common in the tech industry. Also known as “break-fix” IT support, the payment of the materials and technician service charge falls upon the customer for a pre-negotiated rate.
- Managed services – This is usually given to large-scale customers rather than individual consumers. A list of well-defined services and performance indicators are provided to the customer on an ongoing basis for a fixed rate, which is agreed upon on contract. Services provided could be 24/7 monitoring of servers, 24/7 help desk and the like.
- Block hours – This is a prepaid support system where the customer pays for a certain amount of time, which can be used per month or per year. This allows customers to use the hours flexibly without the hassle of paper work or multiple bills.
Related service
Managed IT & Help Desk →
Proactive monitoring, maintenance and a responsive help desk, with every system documented and every vendor managed.
What Clients Say
“Our company depends on minimal downtime in order to run our operations. Since we began to work with Simplitfy, they have the most courteous and professional service. Their technicians, staff, and management have resolved our server and computers with fast and precise attention.”