Technical Support for South Florida Businesses, From a Local Team
Simplitfy has supported South Florida businesses since 2014. From the Treasure Coast to Miami, South Florida businesses face the same threats: phishing, ransomware and hurricane season.
- On-site coverage
- On-site across Palm Beach, Broward and Miami-Dade, plus Martin and St. Lucie counties
- Who we help
- Professional services, healthcare, hospitality, education, real estate and nonprofits
- How it's priced
- One flat monthly rate per user, with unlimited remote support
What's Included With Managed IT & Help Desk
Help When Your Team Needs It
- Remote support for most issues
- On-site engineers across South Florida
- Tracked tickets with status in the portal
- 24/7 security monitoring, 24/7 help desk optional
- Root-cause reviews to reduce repeat problems
See how remote support works and 24/7 explained.
How Employees Get Help
Employees call our help desk, email support or open a ticket in the Client Portal. Each request is tracked, prioritized by business impact and updated until resolved. Most are fixed remotely, often during the first call. When hands-on work is needed, an engineer is scheduled on-site.
Fewer Repeat Problems
We look for patterns in tickets, such as the same printer failing or the same error on several computers, and fix the underlying cause rather than treating each ticket separately.
The Technical Side
- Ticketing system with priorities, response targets and status updates
- Secure remote support with consent prompts and logging
- RMM for background fixes and patching
- Knowledge base of each client’s environment
- Trend reporting on recurring issues
- 24/7 SOC for security alerts
Talk to a Local Team
Simplitfy has supported South Florida businesses since 2014 from our Lake Worth Beach office. Palm Beach County is home; we work on-site across Palm Beach, Broward and Miami-Dade, plus Martin and St. Lucie counties, and remotely nationwide. Book a free 30-minute consultation or call 561-425-6100.
Managed IT & Help Desk →
Proactive monitoring, maintenance and a responsive help desk, with every system documented and every vendor managed.
“Erick and his team have been taking care of all my company's IT needs since 2006 when he was operating under a different company and his service and professionalism has always been first class, he is very honest and helped me save thousands of dollars every year.”
Where We Work in South Florida
Plus remote managed IT for businesses anywhere in the US.
Technical Support in South Florida: Common Questions
How do employees request support?
Phone, email or the Client Portal.
Do you offer 24/7 support?
Security monitoring is 24/7 for managed clients; 24/7 help desk is available as an option.
Where do you provide on-site support?
Palm Beach, Broward, Miami-Dade, Martin and St. Lucie counties.
What counts as an urgent issue?
Anything that stops a group of people from working, such as an internet, email or server outage, or a suspected security incident.
Can we see the status of our tickets?
Yes. The Client Portal shows open and closed tickets, updates and history.
Do you support Macs?
Yes. We support Windows, Mac, iPhone, iPad and Android devices.
Last updated November 2026